In recent days, OnePlus has taken a significant step to address a longstanding concern among its users - the "green line" issue affecting specific devices. 



  • OnePlus has taken a significant step to address a longstanding concern among its users and has announced a lifetime screen warranty on all affected devices.
  • OnePlus is offering free screen replacement for users experiencing the "green line" problem and an additional incentive for select users to upgrade to a new OnePlus device at a fair percentage of the current device's value.
  • OnePlus' decision to provide a lifetime screen warranty and upgrade incentives underscores its commitment to its users and solidifies OnePlus' position as a brand that values its community.

OnePlus' lifetime screen warranty: fixing green lines

The company has announced offering a lifetime screen warranty on all affected devices.

A spokesperson from OnePlus, in a statement to Android Authority, expressed understanding for the inconvenience caused by this problem and issued a heartfelt apology. The brand's unwavering commitment to customer satisfaction is evident in its proactive approach to resolving the matter.

 

Under the new initiative, OnePlus users experiencing the "green line" problem are encouraged to visit the nearest OnePlus service center for a device diagnosis. If the issue is identified, OnePlus will provide a free screen replacement. This not only alleviates the inconvenience faced by users but also showcases the brand's dedication to quality and service.

Moreover, for select OnePlus 8 and 9 Series devices, the company is offering an additional incentive - a voucher that allows users to upgrade to a new OnePlus device at a fair percentage of the current device's value. This offer aims to provide users with a seamless transition to an upgraded device.

However, it's important to note that these upgrade discounts are currently applicable only in India. The availability of spare parts and replacement devices may vary based on location and purchasing platform.

The announcement also sheds light on the challenges OnePlus faces with the affected devices nearing the end of their lifecycle. Despite these challenges, the introduction of a lifetime screen warranty underscores OnePlus' commitment to its users.

In conclusion, OnePlus' decision to provide a lifetime screen warranty and upgrade incentives demonstrates its determination to prioritize user experience and satisfaction. This customer-centric approach not only addresses a specific issue but also solidifies OnePlus' position as a brand that values its community. As users embrace this initiative, OnePlus sets a commendable example for the tech industry, highlighting the importance of accountability and long-term customer support.

As Daniel C. Felsted once said: “Teach your employees how to build relationships with your customers.”